Refund and Returns Policy

This Refund and Returns Policy applies to all purchases made from this website operated by SUBSEQUENT TRADINGG LIMITED, a company registered in Hong Kong. By placing an order, you agree to the terms outlined below.

1. Return Eligibility

We accept returns within 30 days from the date the order is delivered. To be eligible for a return, items must be:

• Unused, unworn, and in their original condition

• Returned in original packaging with all accessories, manuals, and inserts included

• Accompanied by valid proof of purchase

Items that show signs of use, damage caused by misuse, or incomplete returns may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Clearance or final-sale items

• Customized or personalized products

• Items damaged due to improper use, accidents, or unauthorized modifications

• Products returned without original packaging or accessories

We reserve the right to refuse returns that do not meet the above conditions.

3. Return Process

To initiate a return, please contact our customer support team at info@quantumglade.com with:

• Your order number

• Reason for return

• Photos or videos (if the item is defective or damaged)

Once your return request is approved, we will provide return instructions. Items returned without prior authorization may not be processed.

4. Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method

• Refund processing time may take 5–10 business days, depending on your payment provider

• Shipping fees are non-refundable, unless the return is due to our error (e.g. wrong or defective item)

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or incorrect

• We recommend using a trackable shipping service, as we are not responsible for lost return shipments

• Original shipping charges, customs duties, and taxes (if applicable) are non-refundable

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@quantumglade.com.
Provide clear photos or videos showing the issue. After verification, we will offer:

• A replacement

• A refund

• Or an alternative solution, depending on product availability

Contact Information

For any questions regarding refunds or returns, please contact us.

Company: SUBSEQUENT TRADINGG LIMITED

Address: RM 1OD RI，10/F,KIN GA IND BUILDING,9 SAN ON STREET TUEN MUN HONG KONG

E-mail:  info@quantumglade.com